1. Shipping Areas
- Malaysia (WM & EM): Standard & Express options.
- International (optional): Selected countries; duties/taxes borne by recipient.
2. Processing Times
- Orders before 12:00 PM (GMT+8): usually ship within 1–2 business days.
- High demand/launch periods may require extra time; we’ll notify you if there’s a delay.
3. Estimated Transit
- WM: 1–3 business days
- EM: 3–7 business days
- International: 5–14 business days (carrier-dependent)
4. Fees
Calculated at checkout based on destination, weight, and service level. Free shipping thresholds may apply (see banner or checkout).
5. Tracking
A tracking link is emailed once your parcel leaves our warehouse.
6. Delivery Attempts & Address Issues
If delivery fails due to incomplete/incorrect address or repeated missed attempts, re-delivery fees may apply. Please verify address details before paying.
7. Damaged/Incorrect Parcels
If your parcel arrives damaged or incorrect, contact inquiries@anewmax.com within 7 days with order number + photos.
8. Pre-orders & Backorders
Ship on the stated release window. Mixed carts may ship together or separately depending on availability; details shown at checkout.